Group Retail Leader NSW

Exciting Opportunity with TerryWhite Chemmart - Generous Package Available.

• Are you an experienced manager ready to take the next step?
• Take on this dynamic leadership role supporting and developing a group of TerryWhite Chemmart pharmacies across NSW.
• Join Australia’s leading pharmacy banner group and make a meaningful impact on your teams and the local community.
• You will be supported by a localised NSW team and a national Support Centre, dedicated to supporting your success and personal and professional growth.
• Please note: To be considered for this opportunity, you must have at least 2 years of manager experience, ideally in a Community Pharmacy but open to other forms of retail or operations management experience.

The Role:

Representing our valued network partners, you will play a pivotal leadership and operational role. You’ll bring their vision to life across multiple pharmacies by delivering ongoing training and development, fostering team collaboration, driving brand initiatives, and harnessing our advanced technology and services. With a strong customer focus and a data-driven mindset, you’ll work closely with in-store managers and senior leadership to identify opportunities for improvement and implement processes that enhance performance and meet key metrics.

You Won’t Be Doing It Alone

You will be part of the NSW pharmacy support team, and your priority focus is on all matters Front of Shop, like retail execution. You will work alongside a Group Pharmacy Manager, working closely on responsibilities including consulting, projects, people management, strategy, financial reporting and budgeting, priority planning, and compliance. Your stores will be along the Eurobodalla Coast in NSW, but you will get the opportunity to provide support to other stores remotely and through scheduled travel around Australia.

Furthermore, you’ll be part of a national team full of seasoned and knowledgeable leaders, each supporting a group of pharmacies on behalf of their network partners. This highly skilled and engaged team meets regularly both in person and online to share insights, support one another, and leverage each other’s expertise. This team is backed by our dedicated Pharmacy Support Services team, including specialists in Centralised Ordering, QCCP compliance, People and Culture, Accounts, and a passionate General Manager – all committed to helping you succeed in your role.

Key Responsibilities
At TerryWhite Chemmart, we believe leadership is about influence, not just encouragement, but true guidance and impact. As a Group Retail Leader, your responsibilities will include:

• Data-Driven Decisions: Support the full strategic lifecycle to create and translate strategic plans into actionable outcomes, including forecasting, budgeting, reporting, and retail compliance planning conversations.
• Supporting Store Strategy: You will support and mentor the managers’ implementation of employee development plans, retail executions including planograms and catalogues, and store- and region-specific priority focuses.
• Team Leadership and Culture Building: Cultivate a positive, inclusive team environment. Motivate teams to perform at their best, celebrate achievements, and provide constructive feedback to foster continuous improvement. This will involve regular, hands-on support at store level.
• Effective Communication and Coaching: Conduct one-on-one meetings with store leadership to help them meet targets and address people-related challenges. Your exceptional communication style and interpersonal skills will be key to your success. For complex HR matters, you’ll be supported by a dedicated People and Culture team.
• Tailored Leadership: Be attuned to the needs of your teams and leaders, championing consistency, clear communication, and strong engagement. We’ll support your development by providing insights from a personality profiling tool Clarity4D to discover your personality and communication preferences. Furthermore, you’ll develop how to effectively tailor your leadership and communication styles when in different situations and when communicating to different stakeholders.

Why You Should Apply

• It’s Good to Be Green
  Join TerryWhite Chemmart, Australia’s fastest-growing community pharmacy brand, where a network of highly trained pharmacists and health professionals delivers trusted health advice every day.
• Make a Meaningful Impact
  Experience the fulfilment of making a real difference in your community through your leadership and care.
• Enjoy Exclusive Benefits
  Access in-store discounts, incentives and recognition for your dedication and excellence.
• Grow Professionally
  Benefit from a wide range of training and development opportunities, from intimate small-group sessions to inspiring national conferences, designed to support your ongoing personal and professional growth.
• Feel the Appreciation
  Be uplifted by the gratitude of loyal customers, often expressed through heartfelt thank-you gestures and treats.

About TerryWhite Chemmart

As a Group Retail Leader at TerryWhite Chemmart, you are joining one Australia’s leading retail pharmacy networks delivering frontline healthcare. With over 600 community pharmacies across Australia, we are committed to ensuring every Australian has easier access to pharmacists and expert health advice every day. TerryWhite Chemmart provides high-quality, accessible and cost-effective community-based health care services and programs. 

Our Commitment to Inclusion

At TerryWhite Chemmart, we’re proud to foster a safe, supportive, and inclusive environment for both our customers and team members. We welcome and encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQI+ community, and people living with disabilities. If you require assistance with your application, please contact careers@twchmhealth.com.au 

This is your career, and we are keen to hear what you value within your next career journey! 

Join us and become a part of something bigger.