Caloundra North - Retail Manager
Job No:
NPTWC2904355
Location:
Caloundra
Retail Manager – TerryWhite Chemmart Caloundra North
Lead with Purpose. Deliver Excellence. Make a Difference.
Located in the thriving coastal community of Caloundra, TerryWhite Chemmart is committed to supporting healthier lives through exceptional customer care and service. We are seeking an experienced and motivated Retail Manager to lead our retail operations, inspire team performance, and drive business success.
This is an exciting opportunity for a hands-on retail leader who enjoys serving customers, leading from the front, developing people, and thriving in a fast-paced community pharmacy environment while creating exceptional in-store experiences. We're looking for someone who is happy to roll up their sleeves, work alongside their team, and support stock management operations when required.
About the Role
As Retail Manager, you will lead a high-performing team within a busy, fast-paced pharmacy and retail environment, overseeing day-to-day store operations, while ensuring the delivery of outstanding customer service. This is a highly visible leadership role where you will lead by example on the shop floor, actively engage with customers, and foster a positive workplace culture while achieving retail and operational objectives.
You will also work closely with the Stock Controller and be capable of stepping into stock management responsibilities during periods of leave or absence, ensuring continuity of operations and inventory accuracy.
Key Responsibilities
- Lead, coach, and develop a motivated retail team through a hands-on leadership approach
- Lead by example in delivering exceptional customer service and customer outcomes
- Actively engage with customers and support the team on the shop floor during busy periods
- Oversee daily store operations, merchandising, and presentation standards
- Manage team performance, training, and rostering
- Resolve customer enquiries and concerns professionally and effectively
- Support inventory management, stock control processes, and retail performance targets
- Provide cover for stock control duties when required, including during annual leave and other absences
- Maintain a safe, organised, and welcoming store environment
What We Offer
- Supportive and collaborative team culture
- Ongoing training and professional development opportunities
- Guidance and support from an experienced TerryWhite Chemmart Business Development Manager
- Employee discounts and recognition programs
- A varied and rewarding role with genuine opportunities to make an impact
- A workplace that values initiative, leadership, and continuous improvement
Why Join TerryWhite Chemmart Caloundra North?
- Supportive and experienced leadership team
- Opportunity to lead and grow a high-performing retail team
- Strong connection to the local community with a genuine focus on customer care
- Ongoing career development and advancement opportunities
- Be part of one of Australia's most recognised and trusted pharmacy brands
If you are a confident retail leader who thrives on developing people, delivering exceptional service, and leading from the front, we'd love to hear from you.
About You
You're a people-focused leader who enjoys being on the shop floor, empowering your team, and leading by example. You genuinely enjoy helping customers and understand that great retail leadership comes from being actively involved in the day-to-day operation of the business.
You will bring:
- Proven experience leading, motivating, and developing retail teams
- A passion for delivering outstanding customer service and creating positive customer experiences
- Proven ability to prioritise tasks, manage competing demands, and perform effectively in a fast-paced retail or pharmacy environment
- A hands-on leadership style with a willingness to support the team wherever needed
- Confidence in managing rosters, performance, and training
- Strong decision-making and problem-solving skills
- Clear, effective communication
- The ability to resolve customer issues with empathy and professionalism
- A collaborative, positive approach to workplace culture
- Understanding of retail KPIs and performance-driving strategies
- Experience in inventory management, stock control, merchandising, and store presentation
- The capability and confidence to step into stock control responsibilities when required
- Skills in budgeting, cost control, and profitability
- Familiarity with POS systems and retail software
- A genuine commitment to supporting your community's health
Ready to Make a Real Impact?
If you're a confident, customer-focused leader who enjoys being part of the day-to-day operation and thrives in a busy, fast paced pharmacy retail environment, we'd love to hear from you. Join us at TerryWhite Chemmart Caloundra North and help shape a healthier, happier community while enjoying everything the Sunshine Coast has to offer.
About TerryWhite Chemmart:
