TWC Brisbane Office - Partner Support Officer

About Us: 

TerryWhite Chemmart (TWC) is one of Australia’s leading retail pharmacy networks, delivering frontline healthcare. With over 600 community pharmacies across Australia, we are committed to ensuring every Australian has easier access to pharmacists and expert health advice every day. Our vision is to be Australia's favourite pharmacy.

TerryWhite Chemmart (TWC) is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The Opportunity:

• Position: Full-time
• Hours: Monday to Friday, 8:30am – 5pm
• Location: Beautiful, renovated Brisbane office on Park Rd, just a 5-minute walk to both Milton Train Station & CityCat
• Culture: Great culture within a fun working environment
• Growth: Development & growth opportunities
• Stability: Stable employer who truly values their employees

What You Will Do: 

We are seeking a Partner & Customer Support Officer to support TWC Network Partners and Customer Service functions. Reporting to the Partner Support Manager, you will:

• Act as the touchpoint for Network Partner inquiries and customer service escalations
• Ensure timely management of customer service queries
• Support Network Partners through Support Centre functions
• Manage Zendesk feedback systems for Network Partner support
• Assist with stock orders, credits, and inventory management
• Collaborate with the Partner Support team to implement effective customer service processes across the TWC network
• Perform ad-hoc admin & reception duties when required 

What We Are Looking For: 

A pharmacy superstar with extensive pharmacy experience and a strong stock control background. Experience with POS systems Minfos & Fred is highly advantageous. Additionally, you will have:

• Intermediate to advanced skills in Microsoft Office suite
• Excellent verbal and written communication skills
• Ability to learn new systems and processes quickly
• Ability to prioritize and work well as part of a team
• An enthusiastic & positive approach to any challenge
• Great time management skills and multitasking ability

Why Us? 

This is a unique opportunity to work in a company where you are valued, recognized, and suitably rewarded for your hard work. We have a fantastic culture of hardworking, creatively minded people who are passionate about TerryWhite Chemmart and take ownership of its growth and success. A place where you can make a difference every day and where our organizational behaviours shape our culture - it's what we look for in our team.

As a part of our team, you will be:

• Bold: Take risks, acknowledge mistakes & stand up to step change the business
• Decisive: Make timely decisions to progress the priorities
• Accountable: Apply disciplined application of processes and deliver on what you promise
• Valued: Foster effective communication & collaboration
• Constructive: Develop your effectiveness & the capability of your team
• Celebrate Success: Recognize achievements in a meaningful way

Other Benefits Include:

• Employee Share Plan
• Company Paid Parental Leave
• Employee Assistance Program for Mental Health Wellbeing
• Staff Awards
• Employee Referral Program
• Health Insurance Discounts
• And more

TerryWhite Chemmart and EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organization and contributes to our success.

Pre-employment checks may be required and will be discussed with the successful candidate.

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please apply by clicking “Apply”.

Applications close: 31st December 2024